Terms & Conditions

1. Who We Are
Welcome to Yaabu.com, operated by Hatchmatic Store, an India-based e-commerce business specializing in pet care, training, and lifestyle products. We are committed to providing reliable, transparent, and customer-focused service across India.
Store Details:
Website: www.yaabu.com
Business Name: Hatchmatic Store
GST: 36BMPP B9609 E2ZW
Email: support@yaabu.com
Phone: +91 9492937507
Address: F-No.25, SY No.199/AA, Balaji Nagar, Miyapur, Hyderabad, Telangana – 500049, India

2. Our Products
We offer a curated range of pet care and lifestyle products sourced from verified suppliers and quality-checked before dispatch. All products are intended for personal, non-commercial use only.

3. Whom We Sell To
By purchasing from Yaabu.com, you confirm that you are at least 18 years old (or have parental consent) and are purchasing for personal use only.

4. Delivery
We currently deliver across India only. Delivery typically takes 5–10 business days after order processing. Shipping costs and timelines vary by location and are displayed at checkout. Delays may occur due to external factors such as weather or logistics disruptions.

5. Returns & Refunds
Eligible returns are accepted for defective, damaged, or incorrect items. Refunds are typically processed within 5–7 business days, subject to your payment provider’s policies. Certain categories such as personal care items or sealed goods may be non-returnable. For complete details, please refer to our Returns & Refunds Policy.

6. Warranty
Selected products include a 1-year limited warranty covering manufacturing defects. This warranty does not cover misuse, accidents, or unauthorized repairs. For warranty claims, please contact support@yaabu.com with your order details.

7. Pricing, Payments, and Charges
All prices are listed in Indian Rupees (₹) and include applicable taxes and fees. Payment methods include UPI, debit/credit cards, net banking, and wallet services. Cash on Delivery (COD) is not available at this time. All transactions are processed securely through trusted payment gateways.

8. Personal Data and Privacy
We collect and process personal data in accordance with Indian data protection laws. Your data is used solely to fulfill orders, communicate with you, and improve our services. You may request access to or deletion of your data at any time. For more information, please refer to our Privacy Policy.

9. Rules of Conduct
Users agree to use the website lawfully, provide accurate information, and refrain from disruptive or harmful activities.

10. Disclaimers
We make every effort to ensure product information is accurate; however, slight variations may occur due to supplier updates or display settings. Our products are not intended to diagnose, treat, cure, or prevent any disease or condition. We do not guarantee uninterrupted access to the website at all times.

11. Indemnification
You agree to indemnify and hold harmless Hatchmatic Store (Yaabu.com), its employees, affiliates, and agents against any claims, losses, or damages resulting from your use of the website, your violation of these terms, or infringement of applicable laws.

12. Limitation of Liability
To the fullest extent permitted by law, Hatchmatic Store will not be liable for indirect, incidental, or consequential damages arising from the use of this website or its products. Total liability shall not exceed the amount paid for the product in question.

13. Intellectual Property
All content on Yaabu.com, including text, designs, images, logos, and product descriptions, is the intellectual property of Hatchmatic Store and protected under Indian copyright and trademark laws. Unauthorized use or redistribution is strictly prohibited.

14. Governing Law and Disputes
These Terms are governed by the laws of India and fall under the jurisdiction of the courts in Hyderabad, Telangana. We encourage customers to contact our support team first to resolve matters amicably.

15. Miscellaneous
Customer service is available Monday to Saturday, 10 AM to 7 PM IST (excluding public holidays). We may update these Terms periodically; the latest version will always be published on this page. If any provision of these Terms is deemed invalid, the remaining terms remain enforceable. These Terms, along with the Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Hatchmatic Store.