Official Contact Channels
For product enquiries, order tracking, returns, refunds, or general assistance, please contact us using the details below:
Customer Support Email: support@yaabu.com
Phone / WhatsApp Support:
You can also fill out the contact form on this page, and our support team will respond as soon as possible.
Service Hours
Our customer support operates:
Monday to Saturday: 10:00 AM – 6:00 PM UK time
Closed: Sundays and UK public holidays
Average response time: within 24 hours on working days.
Product and Order Support
Please contact us if you need help with:
Order confirmation
Order tracking
Shipping or delivery updates
Returns and refunds
Product questions
Dog training product guidance
Ultrasonic anti-bark device enquiries
General customer support
When contacting us about an order, please include your order number, full name, and the email or phone number used at checkout so we can assist you more quickly.
Feedback and Escalation
We value customer feedback and aim to resolve all concerns fairly and professionally.
If your concern requires escalation, please mention “Escalation Request” in your email subject line and include all relevant order or enquiry details.
Transparency and Policy Access
Before submitting your query, you may wish to review our key policies:
Terms and Conditions
Privacy Policy
Shipping Policy
Returns and Refunds Policy
These policies explain how we handle orders, shipping, returns, refunds, website use, and personal information.